Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 2-5 business days after payment confirmation. Please note that processing times may vary depending on the product and our supplier's availability. You will receive a confirmation email once your order has been shipped with tracking information.
Shipping Methods and Timeframes
We offer the following shipping options:
- Standard Shipping: 10-20 business days
- Expedited Shipping: 5-10 business days (where available)
Shipping times are estimates and begin after the processing period. Actual delivery times may vary based on your location and carrier performance.
Shipping Costs
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Free shipping may be available for orders over a certain amount (as displayed on our website).
International Shipping
We ship to select international destinations. International orders may be subject to customs duties, taxes, and fees determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our shipping costs.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier's website. Please allow 24-48 hours for tracking information to update.
Shipping Restrictions
We currently ship to most locations within the United States and select international countries. Some products may have shipping restrictions based on size, weight, or destination. Any restrictions will be noted at checkout.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately at [your email]. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may not be possible once an order has been processed.
Delivery Issues
If you experience any delivery issues or have not received your order within the estimated timeframe, please contact us and we will investigate with our shipping partners.
Contact Us
For questions about shipping, please contact us sales@shadezen.shop